Refund policy

We do not accept returns. We accept exchanges within 14 days of purchase.

If more than 14 days have passed since your purchase, we are not able to offer an exchange.

To qualify for an exchange

The piece must be unworn and in its original condition, in its original packaging, with proof of purchase such as a receipt or gift receipt.

Pieces we cannot exchange

Custom and bespoke orders are final sale. Gift cards cannot be exchanged. We do not accept intimate or sanitary goods.

How to start an exchange

Email us at info@albisia.com with your order number. Once your exchange is approved we send you a prepaid return label. Albisia covers the cost of shipping your piece back to us.

Send your piece to: Albisia's Jewelry Inc., 1605 W. Snow Circle, Tampa FL 33606, United States.

What happens next

Once we receive and inspect your piece we email you to confirm it has arrived and to let you know whether the exchange is approved. If it is approved, a store credit is sent to your email within one to two business days.

Gifts

If the piece was marked as a gift when purchased and shipped directly to you, you receive a gift credit for its value. A gift certificate is emailed to you once we receive the returned piece.

If the piece was not marked as a gift, or the giver had the order shipped to themselves, we send the confirmation to the giver.

Questions

Email info@albisia.com or call 813 505 2611 during business hours.